Posts by tag: SSC en https://www.tcgprocess.com/en-en/learning/blog/tag/ssc/blog.tag.xml Sat, 18 Apr 2026 14:55:04 +0200 https://www.tcgprocess.com/en-en/learning/blog/how-intelligent-document-processing-is-driving-customer-centric-transformation-in-insurance/Thu, 12 Aug 2021 09:00:00 +0200Neil Walkerhttps://www.tcgprocess.com/en-en/learning/blog/how-intelligent-document-processing-is-driving-customer-centric-transformation-in-insurance/Traditionally focused on product sales, the insurance industry is having to reinvent itself as a customer-centric service, providing tailored solutions when, where, and how customers want them. In this report from the Shared Services & Outsourcing Network (SSON) and TCG Process, we highlight the opportunities presented by Intelligent Document Processing; we outline where and how IDP impacts the enterprise and offer tips on implementation. https://www.tcgprocess.com/en-en/learning/blog/high-growth-in-the-bpo-industry-driving-process-automation-adoption/Thu, 04 Mar 2021 09:00:00 +0100https://www.tcgprocess.com/en-en/learning/blog/high-growth-in-the-bpo-industry-driving-process-automation-adoption/BPOs have traditionally relied on labor arbitrage and scale efficiencies to offer value to their customers, however, the BPO market has evolved into process specializations that can quickly offer clients automation efficiencies. According to analysts, the volume of documents coming into enterprises has increased by 4x in 2020, and they're looking to BPOs to help them manage this increase in workload. This then finds many BPOs at an inflection point where they are choosing between investment in additional resources or greater levels of automation. In this blog, we discuss changes in the outsourcing industry with TCG's Australia team, who support these organizations with improving automation through a mix of modern technology and experience. https://www.tcgprocess.com/en-en/talk-to-erwin-qanda/Wed, 27 Jan 2021 15:00:00 +0100Sara Mazzoranahttps://www.tcgprocess.com/en-en/talk-to-erwin-qanda/Insurance companies were among the earliest adopters of the first wave of digital transformation - simply because their whole business is processing information from documents. From large global providers, to smaller, country-specific insurers, the industry as a whole has been impacted significantly by the new ways in which customers expect to communicate with services like insurance: via phones, computers, websites, apps, social media channels. In this interview with Erwin Schwartzel, TCG will connect the dots on the evolution of technologies and solutions available, how they address the customer experience and ingestion of customer information, and how TCG's customers are utilizing the technology to improve customer interactions while reducing risk.