London, U.K., - 10 February 2026 - TCG Process has announced a strategic AI partnership with ICE-Tech, bringing AI-powered document ingestion and triage capabilities into the Alice suite to support insurers across policy and claims operations.
The partnership integrates TCG Process’ AI-powered triage technology into ICE-Tech’s AI-native platform, enabling insurers to automate the ingestion, validation and routing of unstructured documents such as emails and attachments, while maintaining full transparency, auditability and control.
This announcement forms part of ICE-Tech’s wider AI strategy, delivered through the Alice framework, which is built around three principles: Compliant, Open and Safe.
Supporting policy and claims teams with proven automation
Insurers, MGAs and TPAs continue to face high volumes of document-heavy transactions across policy issuance, mid-term adjustments and claims, creating operational pressure and manual effort.
Through this partnership, TCG’s AI-powered document ingestion and triage technology is made available within the Alice framework, allowing insurers to:
- Automatically extract and validate data from emails and attachments
- Reduce manual rekeying across policy and claims workflows
- Improve speed, accuracy and auditability
- Scale operations without increasing headcount
The solution is already live in production with a joint client and leading specialist insurer, delivering measurable results including:
- Over 30,000 manual interactions removed each year
- Up to 30-40 minutes saved per claim through automated FNOL intake
- Around 75% increase in claims operational input capacity
- Improved transparency, auditability and operational reporting
- The time needed from a manual handler was reduced from 15-25 minutes to an average of 4 minutes to resolve exceptions.
AI built to Alice standards: compliant, open and safe
Every Alice solution, whether developed by ICE-Tech or delivered with a partner, must meet the same standards. Each Alice solution is designed to be:
Compliant
Built on enterprise-grade governance, with explainability, auditability and human-in-the-loop controls to support regulated insurance environments.
Open
Open for partnerships, allowing best-of-breed partner solutions to be integrated, provided they meet ICE-Tech’s compliance and safety requirements and are deployed within the secure ICE-Tech cloud.
Safe
Reviewed against AI/ML safety standards and assessed by safety experts to ensure solutions operate within controlled, governed guardrails.
TCG Process’ AI-powered triage technology has been integrated in line with this framework, enabling insurers to adopt document automation with confidence.
A strategic AI partner within the Alice ecosystem
TCG Process is a strategic AI partner within the Alice ecosystem and has worked closely with ICE-Tech to deliver real-world automation outcomes. Earlier this year, TCG presented alongside ICE-Tech at a client webinar, demonstrating how AI-powered document ingestion can reduce operational friction and accelerate decision-making across policy and claims workflows.
This partnership reflects ICE-Tech’s practical approach to AI, embedding intelligence where it delivers value, and partnering where specialist capability accelerates outcomes, all within a governed framework insurers can trust.
Vishal Thaper, Head of Product at ICE-Tech, said:
“Our approach to AI is deliberately structured around compliance, openness and safety, through the Alice framework. This partnership is already live with a leading specialist insurer and is delivering measurable reductions in manual effort, faster FNOL processing and improved operational control across policy and claims.”
Barry Richards, TCG Process Managing Director for UK and Ireland said:
“ We are delighted to be a strategic partner with ICE-Tech and delivering significant live process automation benefits to our joint customers. TCG’s ingestion and data processing capability is purposely open, future proof and able to accommodate AI services that are relevant in meeting business objectives. Together, TCG and ICE offer our clients a real opportunity to be market competitive and provide exceptional service to their customers.”
About ICE-Tech
Proven Insurance Transformation
Powered by AI-Native SaaS
Trusted by global insurers and specialist market innovators, ICE-Tech is an award-winning insurance platform delivering faster modernisation and measurable results.
At the core of ICE-Tech is an AI-native SaaS platform spanning policy, claims, assistance, analytics and digital, enabling an open, secure and compliant approach to intelligence across its solutions and partner ecosystem.
Built on more than 23 years of proven delivery and operating across 30+ countries, ICE-Tech supports major insurance brands across personal and speciality lines and is part of the Acturis Group.
Media Enquiries: info@ice-tech.com
Website: www.ice-tech.com
About TCG Process
TCG Process is a global software company with an extensive history in helping organizations automate their content-heavy business processes.
The TCG Process platform, OCTO, combines a comprehensive suite of AI powered automation capabilities, enabling organizations to quickly build and deploy automated process applications. When combined with its purpose-built intelligent document processing solution, DocProStar, enterprises can ensure their business is being driven by precise, accurate information.
Media Enquiries: info.gbr@tcgprocess.com
Website: https://www.tcgprocess.com