Most enterprise GenAI projects struggle to deliver measurable returns, with MIT research showing 95% of implementations representing $30-40 billion in investment not achieving ROI. The challenge isn't the technology—it's the approach. Discover how technology-agnostic process orchestration delivers sustainable business value as AI capabilities evolve and improve.
Explore the crucial difference between automation and true AI autonomy. Learn why structured processes and control are the prerequisites to successfully leveraging Agentic AI in your organization.
We’re pleased to share that TCG Process has once again been named a Leading Disruptor in Infosource’s 2025 Global Capture and Intelligent Document Processing (IDP) Vendor Matrix Report.
TCG Process CEO Arnold von Bueren shares the journey behind our new brand — a story of vision, growth, and the lessons learned along the way. Discover the experiences that shaped TCG Process and helped bring OCTO to life.
Learn more about the various AI models that can be used to enhance IDP accuracy, error handling and scalability to ensure optimal results.
In this blog post, Head of Product Neil Walker talks about our future-ready approach to embracing AI choices in intelligent document processing and process automation.
A perspective from TCG Process’ CEO Arnold von Bueren on the limitations and applications of artificial intelligence (AI) in classification and extraction technology and how organizations and individuals can better distinguish reality from utopia.
BPOs have traditionally relied on labor arbitrage and scale efficiencies to offer value to their customers, however, the BPO market has evolved into process specializations that can quickly offer clients automation efficiencies. According to analysts, the volume of documents coming into enterprises has increased by 4x in 2020, and they're looking to BPOs to help them manage this increase in workload. This then finds many BPOs at an inflection point where they are choosing between investment in additional resources or greater levels of automation. In this blog, we discuss changes in the outsourcing industry with TCG's Australia team, who support these organizations with improving automation through a mix of modern technology and experience.
Insurance companies were among the earliest adopters of the first wave of digital transformation - simply because their whole business is processing information from documents. From large global providers, to smaller, country-specific insurers, the industry as a whole has been impacted significantly by the new ways in which customers expect to communicate with services like insurance: via phones, computers, websites, apps, social media channels. In this interview with Erwin Schwartzel, TCG will connect the dots on the evolution of technologies and solutions available, how they address the customer experience and ingestion of customer information, and how TCG's customers are utilizing the technology to improve customer interactions while reducing risk.
Accounts payable has long been a target market for intelligent capture technologies, but the addition of AI and self-learning technologies has made the newest generation of these products exciting to customers and partners alike. Accuracy of capture - which fuels the most automated environments - has never been better, even when interpreting formerly hard-to-read characters like those found in Japanese and Chinese (Canji) languages. As this interview with Erwin Schwarzl reveals, TCG has been successful in this market with a combination of leading-edge technology and a depth of AP process experts on its payroll.
When TCG confirmed its strategic plan to expand to the Canadian market, it looked to an industry veteran with the experience and cross-industry network needed for success. In our interview with TCG Canada CEO Patrick Guillaime, we discuss the unique challenges facing Canadian organizations, why the platform’s no/low code approach is particularly important to his market, and the key partnerships that make for a genuinely happy customer base.
