Power Smarter Public Services with Intelligent Automation
With TCG Process' OCTO platform, public sector organizations automate content-heavy processes.
Simplified and Scalable Public Sector Request Handling
From city councils to regional government bodies, TCG Process helps agencies manage the daily flood of inbound requests – emails, forms, letters, applications, inquires and more. Whether you’re processing 50 or 5,000+ requests a day, OCTO scales to fit your needs.
- Conquer the Flood of Multi-Channel Inquiries
- Eliminate Manual Triage & Data Entry Bottlenecks
- Serve Diverse Communities Effectively
- Streamline Common Service Requests
Safeguarding Government with Responsible AI Orchestration
Adopting new technology in government requires trust and control. OCTO isn’t just about AI, it’s about orchestrated AI that works seamlessly and securely within your existing frameworks and processes.
You’re In Control
Apply AI with governance and human-in-the-loop oversight.
Compliance Assurance
End-to-end visibility and processes designed for easy auditing.
Build for Scale & Reliability
OCTO scales to meet your needs, ensuring dependable performance.
Avoid Data Siloes
Connect effortlessly with your existing CRM, ECM, work order and other core applications to ensure a smooth flow of information.
Did you know:
A council handling around 2,000 emails a day could see 80-90% of the initial classification and routing automated, saving hundreds of staff hours each month.
Unlock Tangible Benefits for Your Council and Community
Dramatically faster response times
Provide faster service delivery by automating the first touchpoint.
Reduced operational costs
Free up skilled staff from repetitive triage and data entry tasks.
Enhanced constituent and citizen satisfaction
Provide faster and more consistent service, improving positive perception.
Empowered & more productive staff
Reduce employee burnout by automating monotonous tasks.
Improved accuracy and consistency
Ensure requests are handled correctly the first time.
Greater transparency and compliance
Maintain adherence to service level agreements.
Ready to Modernize Your Citizen Services?
Let’s discuss how our intelligent document processing and automation solutions can transform constituent experiences.