Accounts payable has long been a target market for intelligent capture technologies, but the addition of AI and self-learning technologies has made the newest generation of these products exciting to customers and partners alike. Accuracy of capture - which fuels the most automated environments - has never been better, even when interpreting formerly hard-to-read characters like those found in Japanese and Chinese (Canji) languages. As this interview with Erwin Schwarzl reveals, TCG has been successful in this market with a combination of leading-edge technology and a depth of AP process experts on its payroll.
When TCG confirmed its strategic plan to expand to the Canadian market, it looked to an industry veteran with the experience and cross-industry network needed for success. In our interview with TCG Canada CEO Patrick Guillaime, we discuss the unique challenges facing Canadian organizations, why the platform’s no/low code approach is particularly important to his market, and the key partnerships that make for a genuinely happy customer base.
Though long interested in the US market and with a product that could fit the distinct US enterprise need, TCG recently felt both its platform and internal infrastructure were ready for its largest expansion to date. It selected a person well-known in the industry, Bob Fresneda, to lead the charge, adding someone with both proven experience and a network of capture and process automation resources to the TCG global management team. The US market is in both expansion and replacement mode for document-centric processing software, and Fresneda plans to position TCG as the right tech for the world’s largest market.
Though TCG’s process automation platform is suited for almost any industry, banking and financial services organizations have made up a large part of its customer base to date. Due in part to a changing landscape of digital-first financial service providers and a decades-long reliance on people-centric workflows, the banking industry’s regulatory compliance requirements makes it a great candidate for automation. The world’s newest technologies, like the AI and RPA in the TCG platform, offer financial institutions automated processing power both to drastically improve today’s compliance and workflows and be prepared for tomorrow’s new rules.
The large majority of TCG’s customer base have expanded well beyond initial processes targeted for automation; TCG’s CTO attributes this to the IT-friendly product design. With a unified platform interface, and a no/ low code approach, TCG allows enterprises to leverage technologies like robots and AI in the platform without needing the typical lengthy training curve required by other systems. TCG’s CTO gives the world a view of where the platform is, and a hint at what’s to come.
Drawing on his market experience, Swiss entrepreneur Arnold von Bueren made a decision to invest in a process automation organization and lend his knowledge of best practices in software development, channel management and global subsidiary operations to grow the business. The result is a well-established software platform, with broad applicability - a next generation of unique ideas and technologies to help enterprises with their most challenging process flows.
