Digital Transformation in Insurance
Neil Walker, Head of Product for TCG Process and Denis Lavrisa, Insurance Team Lead, discussed digital transformation in the insurance industry with AIIM’s Kevin Crane.
Neil Walker, Head of Product for TCG Process and Denis Lavrisa, Insurance Team Lead, discussed digital transformation in the insurance industry with AIIM’s Kevin Crane.
Claims processing is the crux of any insurance business. Why? There are cost and control considerations, as well as risk and fraud concerns, but the biggest financial impact to the insurer is customer retention. Digital technologies make it simple for insurers to provide a superior claims experience during tough times: prompt, accurate communication and the answers they need when they need them most.