All BPO customers leverage our comprehensive inbuilt compliance and audit solutions
A complete audit trail is essential for building trust in an organization’s systems and processes, so we make it inherent to your use of the platform.
Scalable, intelligent document processing - for innovative BPOs
Leverage no-code, adaptable model and orchestration tools to stay flexible, increase automation and improve profitability
Automation solutions are critical to an outsourcer’s success, and TCG Process built its solutions with them in mind. Our BPO partners enjoy a multitude of benefits, including higher-than-ever automation rates and the operational flexibility needed to stay relevant. All within the DocProStar intelligent automation platform.
Control costs & optimize operations
European business process outsourcer (BPO)
This TCG Process customer manages multiple clients on the same DocProStar shared cloud infrastructure.
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Reduces infrastructure costs
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Minimizes customer onboarding time
Case study: How Datatime modernised its accounts processes
Outsourced document management company Datatime Services modernised its account processes to help expand its offering to its clients and grow its database.
Differentiate from the Competition
South American loan origination processing provider
Reduced decision-making time for loan origination customer while improving risk assessment requirements.
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Increases automated validation checks while reducing process time from 7 days to 20 minutes
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Automates validation checks and document set checks
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Adds customer value by integrating customer’s business rules engines
AN IN-DEPTH OVERVIEW OF LOAN PROCESSING
React quickly to new requirements
North American forms processing BPO
Reduced form set up time from days to minutes, solving form variability challenges (like those created by at-home printing).
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Manages 1000s of forms, adding new forms on the fly with no upfront form availability
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Dynamically automates set up of new form definitions
European mailroom services outsourcer
Automatically recognizes never-seen-before mail, automatically adapting to customer’s marketing efforts
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Dynamically adapts processing inside the mailroom
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Accommodates customer’s business decisions on first receipt
MAILROOM PROCESS AUTOMATION EXPLAINED
“DocProStar’s highly accurate OCR & classification allowed Advance Record Management to respond to our customer with speed and agility. The AI was impressive in its ability to deal with multiple different types, styles, and aged documentation. The solution ensured a complex project was delivered with great speed, exceeding our customers’ expectations.”
Philip D’Souza Advance Record Management
Increase stickiness (by adding value)
South American mortgage and deeds processor
Transformed traditional BPO services of scan and index to offer dossier process automation.
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Validates entire dossier for customer, checking for completeness and ensuring process compliance
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Captures and validates information across multiple documents, including deeds analysis
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Dynamically generates mortgage offer documentation for BPO customer to present to their end customer
LOAN PROCESSING OVERVIEW
North American account opening services
BPO expanded services to encompass the validation for the end-to-end account opening process.
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Manages multiple end-customer input channels
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Executes and analyzes customer business rules
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Integrates end-customer communication on behalf of BPO customer
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Validates all transaction data
DocProStar provides transparency for BPOs and their customers, without effort
Leverage these same granular audit capabilities to collect and automate customer billing and ensure their trust in you.