Claims Processing
Automate the entire claims lifecycle – from first notice of loss to settlement – reducing cycle times and enhancing customer satisfaction.
Smarter Automation
for Insurance Organizations
Run end to end claims and policy workflows
in a secure, flexible, automated way.
Built for the workflows that drive insurance operations
Automate how insurance work is received, routed, and processed
so your teams can resolve faster and keep customers informed.
Input
Emails, scans, and MFP documents such as policy applications, claims reports, photos, and customer communications are normalized into a consistent format before entering your insurance workflows.
BPM processes
Thanks to Intelligent document Processing, documents are classified, key data is extracted, and validations are applied so cases route automatically. Human review possible when needed.
Actions/ Output
From here, many automated actions are possible, such as sending customer updates, creating claim or policy transactions, routing tasks to the right teams, generating reports, and archiving records securely.
Common insurance use cases we automate
With robust orchestration and automation plus advanced intelligent document processing,
stalled processes become fluid workflows, connected end-to-end.
Underwriting
Assess risks more accurately and expedite policy issuance, proving both efficiency and accuracy.
Policy Administration
Streamline policy issuance, endorsements and renewals with automated workflows that ensure consistency and compliance.
Customer Service
Implement intelligent triage and response systems to handle inquiries swiftly, improving response times and customer experience.
Digital Mailroom
Capture, classify and process your inbound content automatically and transform your mailroom from a bottleneck into a business accelerator.
Email Triage
The starting point for enterprise input management, email triage solves the problem of traditional email management and messy portals.
We are officially listed among the world's leading technology partners for the insurance industry.
The impact on your insurance operations
New: Go live faster with our Claims Processing Accelerator
Our Automation Accelerators are pre-built, customizable solution templates for rapid time-to-value.
Orchestrating Safe, Responsible AI in Insurance
Use AI where it helps, with security, controls, and accountability built in.
Modern AI technologies bring speed and insight, but must be deployed thoughtfully to ensure accuracy, control and compliance. OCTO is the orchestration layer needed to implement AI safely and reliably into insurance business processes.
- Governed AI Outputs
Validate and monitor AI-generated data before it impacts business decisions.
- End-to-End Traceability
Every action, input and AI inference can be tracked and audited.
- Controlled Experimentation
Run AI models in a test business process or sandbox environment before deploying at scale.
- Seamless Integration
Plug AI services into existing claims or policy workflows using drag-and-drop configuration.
Case Study: Honan Insurance Group boosts customer and staff experience
“We have been very impressed with the capabilities of the team from TCG Process and their product in delivering fantastic results for Honan. You know it's been a great project when many of your colleagues take credit for the results.”
Stuart Madden, Head of Technology, Honan Insurance Group.
Credit: Kate Weber, Digital Nation Australia, May 2024