Category: Analyst

How intelligent document processing is driving customer centric transformation in insurance

Traditionally focused on product sales, the insurance industry is having to reinvent itself as a customer-centric service, providing tailored solutions when, where, and how customers want them. In this report from the Shared Services & Outsourcing Network (SSON) and TCG Process, we highlight the opportunities presented by Intelligent Document Processing; we outline where and how IDP impacts the enterprise and offer tips on implementation.

TCG Process Makes Strong Debut as Highest-Ranked “Contender” in Annual Infosource Capture Vendor Evaluation

This comprehensive analysis released by Infosource brings a new level of expertise under the guidance of Harvey Spencer Associates (HSA) and Infosource. By providing deep insights into the capture market, the organization “helps to overcome the forces of disruption that are an emerging competitor technology, an evolving industry trend, a global pandemic that demands swift and specific responses in a fight for survival, and digitalisation that revolutionises industries and markets.” In their matrix, the top 20 capture software vendors worldwide are ranked on their various strengths and challenges. This post illustrates why TCG Process received prominent placement as the #1 contender.