BPOs have traditionally relied on labor arbitrage and scale efficiencies to offer value to their customers, however, the BPO market has evolved into process specializations that can quickly offer clients automation efficiencies. According to analysts, the volume of documents coming into enterprises has increased by 4x in 2020, and they're looking to BPOs to help them manage this increase in workload. This then finds many BPOs at an inflection point where they are choosing between investment in additional resources or greater levels of automation. In this blog, we discuss changes in the outsourcing industry with TCG's Australia team, who support these organizations with improving automation through a mix of modern technology and experience.
Accounts payable has long been a target market for intelligent capture technologies, but the addition of AI and self-learning technologies has made the newest generation of these products exciting to customers and partners alike. Accuracy of capture - which fuels the most automated environments - has never been better, even when interpreting formerly hard-to-read characters like those found in Japanese and Chinese (Canji) languages. As this interview with Erwin Schwarzl reveals, TCG has been successful in this market with a combination of leading-edge technology and a depth of AP process experts on its payroll.
When TCG confirmed its strategic plan to expand to the Canadian market, it looked to an industry veteran with the experience and cross-industry network needed for success. In our interview with TCG Canada CEO Patrick Guillaime, we discuss the unique challenges facing Canadian organizations, why the platform’s no/low code approach is particularly important to his market, and the key partnerships that make for a genuinely happy customer base.
