Prioritize urgent communications
Automatically identify and escalate time-sensitive emails based on content analysis and sender importance.
Email Triage Accelerator
for faster responses
Automatically categorize, prioritize, and route inbound emails
so teams respond faster and customers stay satisfied.
What if every email was processed
correctly and answered in seconds?
The Email Triage Accelerator doesn’t just manage inboxes; it transforms your entire communications flow.
The Email Triage Accelerator by TCG Process tackles the pain of managing corporate and shared inboxes by automating email categorization, prioritization, and routing based on predefined business rules.
Using intelligent classification, advanced AI, and seamless integration, inbound emails and attachments are directed to the right teams and systems fast, so customer requests move forward without delays.
Email triage is often the first step toward enterprise input management, making it easy to expand automation to additional channels and connect captured information to downstream business processes.
Experience how simple it is to triage inbound emails automatically.
Solving modern inbox management challenges.
Email Triage Accelerator: AI powered, fast and scalable.
❌ Email volume overload
Manage thousands of daily emails efficiently without requiring additional staff or extended work hours.
❌ Inconsistent response quality
Ensure all customer emails receive appropriate attention regardless of staff availability.
❌ Limited email analytics
Gain insights into communication patterns, response times, and customer sentiment for continuous improvement.
❌ Missed critical communications
Prevent important emails from being buried in crowded inboxes or filtered incorrectly.
How your organization benefits from the Email Triage Accelerator
Route emails to appropriate departments
Eliminate forwarding delays and ensure emails reach the right subject matter experts immediately.
Reduce email response times
Improve customer service with intelligent routing and priority-based queue management.
Increase customer satisfaction
Provide faster, more accurate responses by connecting customers with appropriate resources quickly.
Compliance with clear traceability
AI powered triage prioritizes critical emails and records every step,
giving you audit ready traceability while improving response times and customer satisfaction.
Accelerator highlights
Frequently Asked Questions
Simply request your demo to get started. Once the form is submitted our team will work with you to configure the solution to your specific needs.
TCG uses Microsoft GRAPH protocol to securely connect to your Office 365 Exchange Server mailbox. DocProStar communicates over HTTPS with the standard port 443 required to be opened.
DocProStar does not delete emails from your inbox. We only move them to the designated target as specified by you. All emails that have been delivered will be deleted from our platform and only the reporting data is stored.
No, as soon as the emails are processed and moved to the defined folder we delete the emails from our system.
This is not available in the standard configuration but can be made available upon request.
We can add additional integrations to your business system upon request, however, there will be additional effort/consulting cost.
The questionnaire filled out by you dictates the rules to configure where classified emails are sent to. Hence, if you specify multiple recipients (in this case, various departments), emails will automatically be routed to the various departments.
This feature is currently in the pipeline and will be made available asap.
It is very easy to integrate any other business process that is running on DPS. The solution has a dedicated export method and emails can be directed to the relevant automation process.
Any new document type/class needs to be created manually. After that, every document that is classified as this new document type/class will be used for further training. Please contact support or your local TCG Process representative to add a new document type / class.
Pricing is based on the Tier that you subscribe. If you process more than your subscribed tier, you will be charged the additional volume of the subscribed tier at the end of the year.
There are no credits provided if you use less than your subscribed tier.
Three months notice is required to cancel the subscription. If the subscription is cancelled before the contract term ends, the subscription will end at the end of the current year.
For example, if you cancel your subscription at 18 months, you will be charged for the full 2 year term, plus any additional volume over your subscribed tier, but not charged for the third year.
With OCTO and DocProStar in control, security and compliance is taken care of without a second thought, every action is captured in detailed audit trails and access to documents is controlled via security roles. In addition, from a technical perspective, all information is encrypted in transit and at rest, ensuring complete peace of mind for even the most sensitive information.