Your Inbox Is Costing You More Than You Think

Every organization knows the feeling. A shared inbox with hundreds of unread emails. Staff spending their morning manually sorting, forwarding, and prioritizing before they've done a single piece of real work. A customer complaint buried under a pile of routine inquiries missed until it's too late.

Email is still the dominant channel for business communication, but most organizations are managing it the same way they did a decade ago: manually, inconsistently, and at significant cost.

That's the problem TCG Process built the Email Triage Accelerator to solve.
 

What the Email Triage Accelerator does
 

Rather than replacing your existing Microsoft 365 environment, the Email Triage Accelerator sits on top of it connecting securely via Microsoft Graph and working within your existing infrastructure. Inbound emails and their attachments are automatically classified, prioritized, and routed to the right team or system based on your predefined business rules. No manual sorting. No missed escalations. No emails falling through the cracks.

The AI behind it doesn't just read the subject line, it classifies both the email body and any attachments for significantly higher accuracy. And because it's built on machine learning, it keeps getting better over time, refining its results with every email it processes.
 

The numbers that matter
 

The results are hard to argue with. Organizations using the Email Triage Accelerator reduce human errors and rework by more than 90%, while handling thousands of daily emails without needing to grow headcount. Every step is logged, monitored, and reportable giving compliance and operations teams the full audit trail they need.

For regulated industries like banking, insurance, and government where response times are tied to SLAs and customer outcomes, that traceability isn't a nice-to-have. It's essential.

Live in days, not months
 

Here's what sets this accelerator apart from a traditional automation project: implementation takes around five days. A simple two-page onboarding form captures your business rules for routing and prioritization, and from there, the solution can be up and running hosted or on-premise, depending on your preference.

That's not a pilot. That's production-ready automation, delivered at a pace most IT projects can't touch.

The bigger picture
 

Email triage is often the entry point to something much larger. Once your inbound communications are classified and flowing to the right places automatically, it becomes straightforward to connect that data to downstream processes, claims handling, loan applications, accounts payable, customer onboarding. The Email Triage Accelerator is designed to be the first step in a broader enterprise automation strategy, not a standalone fix.

To see our full suite of Accelerators visit here. 

For organizations looking to modernize operations without a multi-year transformation project, it's a compelling place to start.